FAQ: PECCATA DAEMONUM - Seven Deadly Sins Enamel Pin Set
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!

When will I get my pins?

The current estimate for delivery is September, 2021. If that changes, I will post an update on Kickstarter.

Last updated: June 30, 2021 12:27

How can I add more items to my order?

You may add on more items to your order using the add-on section of your survey.

Last updated: June 30, 2021 12:28

I'm from the EU. Howcome I can't add add-ons?

Due to the new VAT laws, unfortunately I cannot provide add-ons for members of the EU through BackerKit. If you’re from the EU and you want add-ons, please send me a message through Kickstarter and I’ll sort something out for you.

Last updated: June 30, 2021 12:30

I need to change my shipping address but it was already locked in. How do I do that?

If I have not already shipped out your items, please message me and I can manually change your address. However, if I have already shipped out your items, I will not be able to change the address, I’m sorry!

Last updated: June 30, 2021 12:30

I never received my items. What should I do?

Please allow up to 4 weeks for domestic (USA) orders to be delivered, and up to 2 months for delivery for orders outside of the USA. If you still have not received your items after those time estimates, please reach out to me through Kickstarter or my social media platforms.

Last updated: June 30, 2021 12:31

My items arrived damaged! What should I do?

Please reach out to me. I will ask you to send me a picture of the damage and if need be I will send replacements.

Last updated: June 30, 2021 12:31

Shipping Updates
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!
No shipping updates are provided.
BackerKit FAQ

What is BackerKit?

BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!

The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.

How does BackerKit work?

After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.

I never received my invitation. How do I complete the survey?

The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.

Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.

To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.

How do I update my shipping address?

BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.

When will my order be shipped, charged or locked?

That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.

I completed the survey, but haven't received my rewards yet. When will they arrive?

As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.

Contact Us